FAQ

1. How long does delivery take?

Most orders arrive within 6–13 business days, depending on the product style.
Holiday Magic items ship daily from our central warehouse, and you’ll receive a tracking number once your order is dispatched.

2. Do you offer free shipping?

Yes! We offer FREE Standard Shipping on most orders.
Shipping upgrades (Express or Priority) may be available during checkout for selected destinations.

3. How do Brillare lamps work?

Each lamp is designed to create a warm, ambient glow using energy-efficient LED technology. They are USB powered, safe for continuous use, and crafted to blend art, light, and emotion — the essence of Brillare.

4. What makes Brillare products unique?

Our pieces combine modern design with emotional illumination.
Every lamp is carefully inspected and packed by hand to ensure premium quality and an unforgettable unboxing experience.

5. Can I return or exchange my order?

Yes — we offer a 30-day return window from the date of delivery.
Items must be unused, in their original packaging, and accompanied by proof of purchase. For help, contact us at hi.brillare.@gmail.com

6. Is my payment information secure?

Absolutely. All transactions are SSL encrypted and processed through Shopify Payments. We never store credit card details and comply with strict international data protection standards.

7. How do I track my order?

Once your order ships, you’ll automatically receive a tracking link via email so you can monitor its progress in real time.

8 . How can I contact Brillare?

Our support team is available 24/7 to help you.
You can reach us through our Contact page or by email at hi.brillare.@gmail.com